When to contact us
Email support@tyavanta.com within 14 days if access fails, a purchase is duplicated, the supplied product is materially defective, or it is substantially different from its description. Include the order reference and a concise explanation, but no confidential workflow content.
How requests are assessed
We may first offer replacement access, corrected generation, an unused refinement, or practical support where that fully resolves the issue. Refunds and exceptions always receive human review and are never decided solely by AI.
Customized digital products
Where law permits, a change of mind after generation, download, or substantial use may not qualify. Failed generation does not consume the entitlement. We do not limit remedies or cooling-off rights that cannot legally be waived.
Processing
Approved refunds are returned through the original payment method by Paddle. Timing depends on Paddle and the customer’s bank.